Shipping & Returns

DIGITAL EDITIONS

Digital editions do not require physical shipping. After successful payment, the digital magazine is delivered through the digital delivery system used by our online store. If you do not receive your download information, please contact:

crownedmagazinedhu@gmail.com

Please provide your order number and the email address used for the purchase.

PRINT EDITIONS

Printed CROWNED magazines are shipped to the delivery address entered during checkout. Available destinations, shipping charges and estimated delivery times are shown during the purchasing process. Delivery times may vary according to destination, courier operations, customs processing and other circumstances outside our control.

INTERNATIONAL DELIVERY

CROWNED Magazine may offer international delivery for selected print editions.

Customers are responsible for providing a complete and accurate delivery address.

Depending on the destination, customs duties, import taxes or other local charges may apply. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.

DAMAGED OR INCORRECT ORDERS

If your printed magazine arrives damaged or you receive an incorrect product, contact us within 7 days of delivery.

Please provide:

Order number
Name and email used for the purchase
Photographs of the item and packaging
A description of the problem

We will review the issue and, where appropriate, arrange a replacement or other appropriate resolution.

DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

If you need to correct an address, contact us as soon as possible.

Once an order has been dispatched, we may not be able to make changes or redirect the shipment.

DIGITAL PRODUCT RETURNS

Because a digital magazine can be accessed or downloaded immediately after purchase, digital editions are generally not eligible for return once access has been provided, except where required by applicable law or where the product was not supplied as described or is materially defective.

If you experience a problem with your digital edition, contact us and we will review the issue.

PRINTED PRODUCT RETURNS

If a printed magazine arrives damaged, defective or materially different from the product ordered, contact us before returning the item.

Where a return or replacement is appropriate, we will provide instructions for the next step.

LOST OR DELAYED SHIPMENTS

If a shipment has not arrived within the estimated delivery period, contact us so that we can investigate the shipment with the relevant delivery provider.

International deliveries may experience additional delays due to customs or local postal procedures.

CONTACT

CROWNED Magazine
Dewi Hijab Universe Ventures
+6 011 1974 5966
crownedmagazinedhu@gmail.com